Recordings 2008 Server

[packlin]

Working with 2008 Server 64 Bit, loaded IIS and completed directions for 32 bit operations. Using Wave 4.8 and it seems to be working with the exception of recordings. The WAVE Statistics display a primary title(in this case Radio 1) then a streamed 2 in black. Underneath both are two green checked items (Radio1 and Recording Participant). The Radio 1 shows Frames Read, while the Recording Participant indicates Frames Written. Both Frames Read and Frames Written are increasing. When going to Recording and selecting find all activity on that channel it brings up one audio file which is of short duration; anywhere from 23s to 2m (set for 10 min duration). When in Program Files (x86)/Twisted Pair/WAVE/web/_media/recordings directory you find folders that contain two small audio files, that do not increase with time. All the indications show that recordings are working, but it seems to stop after a short duration. Could not find any errors in the Windows event viewer or WAVE system log. Any thoughts?

[bhagen]

It may be that the codec you are using is not installed on your computer. You can test this by selecting the g711 codec and verifying that recording works using that codec. If you put the media server in debug mode and use debug view to look at the output you should see messages dealing with the codec. Instructions can be found at

How to Configure a WAVE Media Server for Debug Output (http://twistedpairsupport.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=22&nav=0)

Email me the debug log if it's not a missing codec.

Best Regards

[packlin]

That was correct, we loaded a media service pack and was able to get the recordings working. Thanks for your help.