WAVE not responding to SIP requests

[banthorpe]

Having successfully deployed WAVE and the media server I am having trouble getting WAVE to respond to SIP requests on port 5060. I have gone through the SIP configuration steps and setup a sesssion (mapped to the default chat channel) with a DN of 8010. Licences are correctly applied (as far as I can tell - with the session configured to not use more voice ports than are applied to the SIP trunk.

However, even doing simple testing I cannot get the media server to respond to a basic telnet connection on port 5060. It's as if it is not there (and yes the service is running :) )

Any advice on troubleshooting this would be appreciated.

Thanks,
dave

[iaincushing]

Dave,

There are 2 ways of debugging the media server. The first method is using the command line, which will produce screen writes which can then be examined / copied etc. This method is the following commands from the command prompt:

net stop wavemediaserver

then go to the correct directory:
\Program Files\Twisted Pair Solutions\WAVE\MediaServer

From there run the media server in debug mode:

wavemediaserver --cmdline

This should give you visual messages of what is happening when a SIP call tries to come in. If you can grab a screenshot of the meesages then I have a look for you.

The second method is to use debugview. This program is available from:

http://technet.microsoft.com/en-us/s.../bb896647.aspx

There is a mediaserver.ini file located in the Mediaserver directory. There is a line in there that normally reads:

debug=n

if you change this to debug=y then restart the mediaserver service then debugview will also start giving you messages. (Media Server can be restarted under services.msc, or by using command line net stop / net start commands as above.)

If you can get me the screenshots by either means then I will take a look for you.