tofs
05-13-2009, 02:12 AM
The installation of the WAVE Engine 4.5 fails during installation of our third-party client.
The WAVE Engine 4.5 installer performs a roll-back as a result of failure to start the WAVE Engine service.
The Service fails to start because it is missing some Microsoft C Runtime files (msvcp71.dll and msvcr71.dll).
The above files were included in the WAVE Engine 4.0 installation and located in the same directory as WAVEEngine.exe. They are not included with the WAVE Engine 4.5 installation.
Installing the WAVE Dispatch Communicator workes fine as the files are included and placed in the windows\system32 directory before the installation of WAVE Engine 4.5.
As for the msvcr71.dll the following article from Microsoft states that: "For Msvcr70.dll or for Msvcr71.dll, you should install the CRT DLL into your application program files directory. You should not install these files into the Windows system directories.":
http://support.microsoft.com/default.aspx?scid=kb;en-us;326922
Anyway our problem is that when we install our third-party client we need to include the dll’s and copy them into the WAVE Engine directory before installing the WAVE Engine, and we do not see this as a good permanent solution.
Is this an error or is there any reason that these files no longer are included in the WAVE Engine installation?
The WAVE Engine 4.5 installer performs a roll-back as a result of failure to start the WAVE Engine service.
The Service fails to start because it is missing some Microsoft C Runtime files (msvcp71.dll and msvcr71.dll).
The above files were included in the WAVE Engine 4.0 installation and located in the same directory as WAVEEngine.exe. They are not included with the WAVE Engine 4.5 installation.
Installing the WAVE Dispatch Communicator workes fine as the files are included and placed in the windows\system32 directory before the installation of WAVE Engine 4.5.
As for the msvcr71.dll the following article from Microsoft states that: "For Msvcr70.dll or for Msvcr71.dll, you should install the CRT DLL into your application program files directory. You should not install these files into the Windows system directories.":
http://support.microsoft.com/default.aspx?scid=kb;en-us;326922
Anyway our problem is that when we install our third-party client we need to include the dll’s and copy them into the WAVE Engine directory before installing the WAVE Engine, and we do not see this as a good permanent solution.
Is this an error or is there any reason that these files no longer are included in the WAVE Engine installation?