Wave Communicator not working

[wtolman]

I have Communicator ver 2.0.19 loaded on my laptop which we use for the Radio console communications in Dispatch. I noticed yesterday that it isn't receiving or transmitting but looks OK when loaded. I went to another computer and the Wave program is working fine.

This is a new computer and I loaded new Roxio Digital Media and Roxio Creator Basic v9 on it a couple of days ago and I think that is what caused it to quit working. I uninstalled WAVE and the Roxio programs several times and reinstalled and it still doesn't work. I remember this happened a couple of years ago after I loaded ArcGIS 9.1 and after trying everything I could think of including deleting Twisted Pair Registry entries I had to re-image it with the corporate image and start over. I just got this new computer up with all the programs that we use loaded and don't want to re-image since it took about a week to get everything moved from the old computer.

If you could offer any assitance it would be appreciated.

Thanks Willard Tolman

[kcarpenter]

Willard,

When you uninstalled WAVE did you get any errors? Typically ArcGIS will install DLL files incompatible with WAVE and when you try to uninstall WAVE you'll get DLL unregistration errors. I haven't heard of any other customers using Roxio and having these issues, though.

When you PTT on Dispatch, no audio is heard by other clients correct?

I also assume the same is on the inbound audio from other clients as well?

Does your microphone and soundcard function correctly? A good test is to open Windows Sound Recorder (Click Start > Accessories > Entertainment > Soundrecorder) and record yourself for a few seconds and try to play it back.

If that works we can investigate having you copy over WAVE 2.0 DLL files into your Windows/System32 directory and see if that helps.

Kenneth

[wtolman]

Kenneth,

When I uninstalled Wave several times and reistalled it I didn't get any errors and it looks fine you just can't transmit or it doesn't recieve anything. The soundcard and everything work fine also.

I remember when I was installing the Roxio software I canceled it and then started a rebuild on the Roxio 8 software and got an error that it could find the path and the box had a 1 in the pathname box. I remember when the ArcGIS problem happened I got that same error when I was trying to repair or reinstall the wave software then.

If you could zip the dll files and I will replace them it sounds like that might be the problem and not a registry problem.

Thanks Willard

[kcarpenter]

http://www.twistpair.com/~kcarpenter/dll/

You will find a ZIP file of WAVE 2.0 DLL files. Basically what I do is unzip the file, select all of the DLL files and control-c to copy them to your clipboard. Open Windows/System32 and control-v to paste them in, overwrite them when prompted. 3 or 4 files will be in use by other programs and you can't overwrite them. What I do for these is rename them with a _ in front of the name then repaste the whole lot. Repeat until all DLLs copy successfully.