kcarpenter
06-26-2007, 10:46 AM
Here is my KB article. I've also attached the actual word document that has all the proper formatting etc.
Summary:
WAVE installs several DLL’s during the WAVE Management Server installation process. However, other programs may have already installed DLL’s that are not backwards compatible with the DLL’s that WAVE tries to install. During the WAVE installation, errors will be generated about being unable to register these DLL’s. This might also give you an Invalid Serial Number error under System Settings.
Content:
Any program that uses “LIBCURL” can possibly install DLL’s over WAVE’s DLL’s. Typically these are not backwards compatible with each other and you will need to manually copy the DLL’s from WAVE over the existing files. TPSNetLicense.dll and WAVECMImport.dll are dependant on these other DLL’s
The error you might receive during installation is as follows:
http://hadm.com/work/kenneth/error.jpg
Note: This error may be repeated for several DLL’s.
Click OK to acknowledge the error message. Once the installation has finished Internet Explorer will open automatically and load the WAVE home page. Login as Administrator. After entering your serial number and license file you should notice the following error under System Settings:
http://hadm.com/work/kenneth/serial.jpg
Solution A – Try to manually register the DLL’s.
Steps:
1. Stop IISAdmin by issuing the following command at a command prompt:
net stop iisadmin /y
2. Register the DLL with the regsvr32 command:
regsvr32 c:\windows\system32\tpsnetlicense.dll
You should see a dialog box indicating the DLL registration was successful.
http://hadm.com/work/kenneth/sucess.jpg
3. Repeat Step 2 for the DLL’s that failed to register during installation.
4. Restart the World Wide Web publishing service by typing net start w3svc at a command prompt.
5. Login to WAVE and go to the System Settings page.
If the error still persists, follow Solution B. Otherwise, the problem is solved and you can stop here.
Solution B – Replace existing DLL’s with WAVE’s from the install package.
Steps:
1. Stop IISAdmin by issuing the following command at a command prompt:
net stop iisadmin /y
2. Manually copy the following three DLL’s from the System32 directory in WAVE install package to c:\windows\system32 : ssleay.dll, libcurl.dll, libeay32.dll
3. Restart the World Wide Web publishing service service by typing net start w3svc at a command prompt.
4. Login to WAVE and go to the System Settings page.
Note: If for some reason you cannot overwrite or delete libeay32.dll in your system32 directory try renaming it _libeay32.dll then copying libeay32.dll from the WAVE install directory into c:\windows\system32. The file could be in use by other processes and may require a rename to replace.
If the error still persists contact TPS Technical Support at support@twistpair.com or phone number +1 (206) 812-2390
Summary:
WAVE installs several DLL’s during the WAVE Management Server installation process. However, other programs may have already installed DLL’s that are not backwards compatible with the DLL’s that WAVE tries to install. During the WAVE installation, errors will be generated about being unable to register these DLL’s. This might also give you an Invalid Serial Number error under System Settings.
Content:
Any program that uses “LIBCURL” can possibly install DLL’s over WAVE’s DLL’s. Typically these are not backwards compatible with each other and you will need to manually copy the DLL’s from WAVE over the existing files. TPSNetLicense.dll and WAVECMImport.dll are dependant on these other DLL’s
The error you might receive during installation is as follows:
http://hadm.com/work/kenneth/error.jpg
Note: This error may be repeated for several DLL’s.
Click OK to acknowledge the error message. Once the installation has finished Internet Explorer will open automatically and load the WAVE home page. Login as Administrator. After entering your serial number and license file you should notice the following error under System Settings:
http://hadm.com/work/kenneth/serial.jpg
Solution A – Try to manually register the DLL’s.
Steps:
1. Stop IISAdmin by issuing the following command at a command prompt:
net stop iisadmin /y
2. Register the DLL with the regsvr32 command:
regsvr32 c:\windows\system32\tpsnetlicense.dll
You should see a dialog box indicating the DLL registration was successful.
http://hadm.com/work/kenneth/sucess.jpg
3. Repeat Step 2 for the DLL’s that failed to register during installation.
4. Restart the World Wide Web publishing service by typing net start w3svc at a command prompt.
5. Login to WAVE and go to the System Settings page.
If the error still persists, follow Solution B. Otherwise, the problem is solved and you can stop here.
Solution B – Replace existing DLL’s with WAVE’s from the install package.
Steps:
1. Stop IISAdmin by issuing the following command at a command prompt:
net stop iisadmin /y
2. Manually copy the following three DLL’s from the System32 directory in WAVE install package to c:\windows\system32 : ssleay.dll, libcurl.dll, libeay32.dll
3. Restart the World Wide Web publishing service service by typing net start w3svc at a command prompt.
4. Login to WAVE and go to the System Settings page.
Note: If for some reason you cannot overwrite or delete libeay32.dll in your system32 directory try renaming it _libeay32.dll then copying libeay32.dll from the WAVE install directory into c:\windows\system32. The file could be in use by other processes and may require a rename to replace.
If the error still persists contact TPS Technical Support at support@twistpair.com or phone number +1 (206) 812-2390